In 2024, we worried about AI agents "hallucinating" text. In 2026, they are hallucinating transactions. The shift from Generative AI to Agentic AI—where models...
The headline isn't "better chatbots." It is the end of the "ticket."
In 2026, the customer support paradigm has fractured. We have moved beyond Conversational...
THE EXECUTIVE BRIEF
The linear equation that powered the $250 billion Indian IT sector for three decades—Revenue = Headcount × Hourly Rate—is currently undergoing a...